Customer Service

Contact Us:

Phone Number: 541-915-2775



Most orders are shipped USPS Priority Mail or UPS Ground. If we discover a delay in your shipment, we will do our best to contact you. In most cases, if a product is not available to ship immediately, it is placed on backorder. Backordered products can still be purchased, and will ship out once stock has been replenished.

"Free Shipping" only applies to customers in the continental US but many of the items labeled as such will also ship for free to Alaska and Hawaii. Items that will be shipped outside the lower 48 states will be charged additional shipping fees if the item you are purchasing does not fit inside a flat rate USPS box. In order to check the shipping costs, add the items you wish to purchase to your cart. There is a shipping estimate available before you proceed with the order. The "Estimated Shipping Calculator" in the cart is not necessarily the accurate shipping cost but it should be very close, (usually within a couple dollars.)

If you have special shipping requirements, please send us an email at

We are happy to ship almost anywhere in the world for our international customers. Due to current world events, we are unable to ship via USPS to some nations. Please be aware that, if you live in one of these countries, you must select UPS or FedEx shipping options at checkout.

We are not responsible for stolen packages. If your package has been stolen, please contact your local police department and promptly file a report. If you live or work in an area known for package theft, please contact us and we can arrange shipping to a safer location or add a signature requirement to your purchase, ensuring that it is delivered directly to you.

Please note that all international orders may be subject to duties, taxes, and fees based on the shipping carrier and the destination country. Swag Off Road has no control over this and these additional fees will be charged to the customer upon the order making it to the destination nation's customs.

If you opt to ship to a freight forwarding company or some other form of package pickup service, SWAG Off Road can not be held liable for damages or issues that may arise after the item has been delivered to the provided delivery address.

CANADIAN CUSTOMERS: Please be aware that brokerage fees can be incredibly high if you opt for UPS shipping. We advise you utilize USPS in order to avoid this additional charge. Please note that not all items can be shipped via USPS so UPS must be used in some instances.


Defective or Missing Items.

If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. All claims must be made within 5 days of receipt.


If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. All items must be unused & new condition and be in original packaging complete with all parts & hardware to be eligible. All items will incur a 20% restocking fee, no exceptions. Freight is non-refundable. Returns will not be accepted without prior authorization.

Open Box and Clearance Items

All sales are final on open box and clearance items. No refunds or exchanges can be given.

Warranty Items

If you have a defective item that is currently under warranty, please contact our customer service department at

Shipping and Handling Fees

Shipping and handling fees are non-refundable.

Return How-To:

Request an RGA by Email to
Required information for Return Authorization Request (RGA Request)

Invoice #
Phone #
Return 20% restocking fee applies
Questions? Call 541-915-2775

Return Address

SWAG Off Road
20652 Carmen Loop #130
Bend OR 97702

Powder Coating

Due to the intended use the powder coat finish is warranted for ninety (90) days. The finish warranty will not cover a product if it has been damaged in any way. Warranty is limited to repair or replacement. Swag Off Road does not offer any type of labor or shipping allowance and all warranty claims are subject to inspection by Swag Off Road.


We are more than happy to exchange any product that is new and unused. Please contact us at to request the exchange. Shipping costs both ways for the exchange are the sole responsibility of the customer. We do not provide pre-paid return labels.

Hold Harmless Agreement:

In purchasing a Swag Off Road Product I release, waive, discharge and covenant not to sue Swag Off Road officers, servants, agents, or employees (hereinafter referred to as Releases) from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me (or anyone else), any property belonging to me (or anyone else), whether caused by the negligence of the releases or otherwise, while working on, using or any activity related to this product.

I am fully aware of risks and hazards connected with the use of a this product and I elect to voluntarily engage in such use of this product knowing that the use may be hazardous to me and my property. I voluntarily assume full responsibility for any risks of loss, property damage or personal injury, including death, that may be sustained by me (or anyone else), or any loss or damage to property owned by me (or anyone else), as a result of using this product, whether caused by the negligence of releases or otherwise.

I further agree to indemnify and hold harmless the releases from any loss, liability, damage or costs, including court cost and attorney fees, that they may incur due to my use of a this product, whether caused by negligence of releases or otherwise. It is my express intent that this Release
and Hold Harmless Agreement shall bind the members of my family and spouse, if I am alive, and my heirs assigns and personal representative, if I am deceased, and shall be deemed as a release, waiver, discharge, and covenant not to sue the above named . I further releases agree that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of the State of Oregon.

By accepting this product, I acknowledge and represent that I have read the above Waiver and Liability and Hold Harmless Agreement, understand it and accept it voluntarily as my own free act and deed; no oral presentations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I execute this Release for full, adequate and complete consideration fully intending to be bound by same.

If you do not agree with the preceding Hold Harmless Agreement refer to the return section above.

Privacy Policy:

We keep your personal information private and secure. is hosted by 3dcart, who also provides our shopping cart service and data protection. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We will never sell your email address or other information to a third party, nor do we purchase email addresses or other information. utilizes Google Analytics for traffic reporting and site measurement. The data collected cannot be used to identify you, your browsing, or find out any other personal information.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time