Customer Service

Contact Us:

Phone Number: 541-915-2775

Email: sales@swagoffroad.com

Shipping:

Most orders are shipped USPS Priority Mail or UPS Ground. If we discover a delay in your shipment, we will do our best to contact you. In most cases, if a product is not available to ship immediately, it is placed on backorder. Backordered products can still be purchased, and will ship out once stock has been replenished.

"Free Shipping" only applies to customers in the continental US but many of the items labeled as such will also ship for free to Alaska and Hawaii. Items that will be shipped outside the lower 48 states will be charged additional shipping fees if the item you are purchasing does not fit inside a flat rate USPS box. In order to check the shipping costs, add the items you wish to purchase to your cart. There is a shipping estimate available before you proceed with the order. The "Estimated Shipping Calculator" in the cart is not necessarily the accurate shipping cost but it should be very close, (usually within a couple dollars.)

If you have special shipping requirements, please send us an email at sales@swagoffroad.com

We are happy to ship almost anywhere in the world for our international customers. Due to current world events, we are unable to ship via USPS to some nations. Please be aware that, if you live in one of these countries, you must select UPS or FedEx shipping options at checkout.

We are not responsible for stolen packages. If your package has been stolen, please contact your local police department and promptly file a report. If you live or work in an area known for package theft, please contact us and we can arrange shipping to a safer location or add a signature requirement to your purchase, ensuring that it is delivered directly to you.

Please note that all international orders may be subject to duties, taxes, and fees based on the shipping carrier and the destination country. Swag Off Road has no control over this and these additional fees will be charged to the customer upon the order making it to the destination nation's customs.

If you opt to ship to a freight forwarding company or some other form of package pickup service, SWAG Off Road can not be held liable for damages or issues that may arise after the item has been delivered to the provided delivery address.

CANADIAN CUSTOMERS: Please be aware that brokerage fees can be incredibly high if you opt for UPS shipping. We advise you utilize USPS in order to avoid this additional charge. Please note that not all items can be shipped via USPS so UPS must be used in some instances.

Shipping Delays:

Most of our items are quite heavy, as a result, it is not uncommon for them to be a few days slower than average ground delivery times. For expedited shipping, please contact us via email or phone.

Packages Not Delivered After 15 Days

If your package has not been delivered 15 days after you received a shipping notification, please reach out to us via email at sales@swagoffroad.com. USPS policy dictates that we can not file a claim on a delayed package until the 15 day mark. After that, we would be more than happy to file a claim on your behalf.

Packages Not Delivered After 30 Days

If your package has not been delivered within 30 days from the date of shipment, we will gladly issue a full refund or send a complete replacement at no additional cost. 

What If My Package Arrives After a Refund or Replacement?

Lost packages are very rare, and most delayed shipments eventually get delivered. If you receive your original package after we have already issued a refund or replacement, please let us know, and we will provide you with a prepaid return label to send the extra item back.

For any shipping-related concerns, feel free to contact our customer service team—we’re happy to help!


Returns:

Defective or Missing Items.

If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. All claims must be made within 5 days of receipt. In the off chance that your package is lost by the carrier, please let us know and we will ship out a full replacement after 30 days from the date of original shipment. Please let us know within 60 days from the order being placed.

Returns:

If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. All items must be unused & new condition and be in original packaging complete with all parts & hardware to be eligible. All items will incur a 20% restocking fee, no exceptions. Freight is non-refundable. Returns will not be accepted without prior authorization.

Open Box and Clearance Items

All sales are final on open box and clearance items. No refunds or exchanges can be given.

Warranty Items

If you have a defective item that is currently under warranty, please contact our customer service department at sales@swagoffroad.com

Shipping and Handling Fees

Shipping and handling fees are non-refundable.

Return How-To:

Request an RGA by Email to sales@swagoffroad.com
Required information for Return Authorization Request (RGA Request)

Invoice #
Name
Email
Phone #
Return 20% restocking fee applies
Questions? Call 541-915-2775

Return Address

SWAG Off Road
20652 Carmen Loop #130
Bend OR 97702

Powder Coating

Due to the intended use the powder coat finish is warranted for ninety (90) days. The finish warranty will not cover a product if it has been damaged in any way. Warranty is limited to repair or replacement. Swag Off Road does not offer any type of labor or shipping allowance and all warranty claims are subject to inspection by Swag Off Road.

Exchanges

We are more than happy to exchange any product that is new and unused. Please contact us at sales@swagoffroad.com to request the exchange. Shipping costs both ways for the exchange are the sole responsibility of the customer. We do not provide pre-paid return labels.

Hold Harmless Agreement:

In purchasing a Swag Off Road Product I release, waive, discharge and covenant not to sue Swag Off Road officers, servants, agents, or employees (hereinafter referred to as Releases) from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me (or anyone else), any property belonging to me (or anyone else), whether caused by the negligence of the releases or otherwise, while working on, using or any activity related to this product.

I am fully aware of risks and hazards connected with the use of a this product and I elect to voluntarily engage in such use of this product knowing that the use may be hazardous to me and my property. I voluntarily assume full responsibility for any risks of loss, property damage or personal injury, including death, that may be sustained by me (or anyone else), or any loss or damage to property owned by me (or anyone else), as a result of using this product, whether caused by the negligence of releases or otherwise.

I further agree to indemnify and hold harmless the releases from any loss, liability, damage or costs, including court cost and attorney fees, that they may incur due to my use of a this product, whether caused by negligence of releases or otherwise. It is my express intent that this Release
and Hold Harmless Agreement shall bind the members of my family and spouse, if I am alive, and my heirs assigns and personal representative, if I am deceased, and shall be deemed as a release, waiver, discharge, and covenant not to sue the above named . I further releases agree that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of the State of Oregon.

By accepting this product, I acknowledge and represent that I have read the above Waiver and Liability and Hold Harmless Agreement, understand it and accept it voluntarily as my own free act and deed; no oral presentations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I execute this Release for full, adequate and complete consideration fully intending to be bound by same.

If you do not agree with the preceding Hold Harmless Agreement refer to the return section above.

Privacy Policy:

At SWAG Off Road, we are committed to protecting your privacy and maintaining the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from www.swagoffroad.com.

1. Information We Collect

When you interact with our website, including placing an order or signing up for marketing communications, we may collect the following information:

  • Name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment details (processed securely via Shopify's PCI-compliant systems)

  • Account login credentials (if applicable)

  • Purchase history and customer service communications

This information is used to fulfill orders, communicate with you, provide customer support, and improve your shopping experience.

2. Platform Hosting & Security

Our online store is hosted by Shopify Inc., which provides the eCommerce platform and infrastructure for secure transactions and data handling. Your data is stored on Shopify’s secure servers protected by firewalls and industry-standard encryption technologies.

3. Marketing Communications

We may contact you via email or SMS to share product updates, promotions, and personalized recommendations based on your activity and preferences. You can opt out of:

  • Email marketing by clicking the “Unsubscribe” link in any promotional message.

  • SMS marketing by replying “STOP” to any message or following the opt-out instructions included in the text.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. SMS Marketing (via Klaviyo)

By voluntarily providing your phone number at checkout or subscribing to receive text messages, you consent to receive marketing SMS messages from SWAG Off Road. Message frequency varies. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. You can opt out at any time by replying STOP or contacting us directly.

We use Klaviyo to manage and send SMS communications. Klaviyo adheres to industry standards to protect your data and provides us with analytics to improve our SMS campaigns. We do not share your mobile number with third parties without your explicit consent.

5. Analytics and Tracking

We use Google Analytics and similar technologies to understand how customers interact with our website and improve our services. This may include information like IP address, browser type, pages visited, and referring URLs. This data is anonymized and cannot be used to identify individual users.

6. Cookies

Our website uses "cookies" to:

  • Remember items in your shopping cart

  • Store login credentials (if enabled)

  • Customize your experience based on past interactions

  • Track site performance and usage patterns

You can manage or disable cookies through your browser settings.

7. Data Sharing and Disclosure

We may share your information with trusted third-party service providers who help us operate our website, fulfill orders, or send communications. These partners are bound by confidentiality agreements and may not use your data for any purpose beyond what is necessary to perform their duties.

We may also disclose your information if required by law or to protect our legal rights.

8. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your data

  • Object to or restrict certain types of data processing

  • File a complaint with a data protection authority

To exercise your rights, contact us at: sales@swagoffroad.com

9. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Last updated: July 28, 2025