Privacy policy

At SWAG Off Road, we are committed to protecting your privacy and maintaining the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from www.swagoffroad.com.

1. Information We Collect

When you interact with our website, including placing an order or signing up for marketing communications, we may collect the following information:

  • Name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment details (processed securely via Shopify's PCI-compliant systems)

  • Account login credentials (if applicable)

  • Purchase history and customer service communications

This information is used to fulfill orders, communicate with you, provide customer support, and improve your shopping experience.

2. Platform Hosting & Security

Our online store is hosted by Shopify Inc., which provides the eCommerce platform and infrastructure for secure transactions and data handling. Your data is stored on Shopify’s secure servers protected by firewalls and industry-standard encryption technologies.

3. Marketing Communications

We may contact you via email or SMS to share product updates, promotions, and personalized recommendations based on your activity and preferences. You can opt out of:

  • Email marketing by clicking the “Unsubscribe” link in any promotional message.

  • SMS marketing by replying “STOP” to any message or following the opt-out instructions included in the text.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. SMS Marketing (via Klaviyo)

By voluntarily providing your phone number at checkout or subscribing to receive text messages, you consent to receive marketing SMS messages from SWAG Off Road. Message frequency varies. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. You can opt out at any time by replying STOP or contacting us directly.

We use Klaviyo to manage and send SMS communications. Klaviyo adheres to industry standards to protect your data and provides us with analytics to improve our SMS campaigns. We do not share your mobile number with third parties without your explicit consent.

5. Analytics and Tracking

We use Google Analytics and similar technologies to understand how customers interact with our website and improve our services. This may include information like IP address, browser type, pages visited, and referring URLs. This data is anonymized and cannot be used to identify individual users.

6. Cookies

Our website uses "cookies" to:

  • Remember items in your shopping cart

  • Store login credentials (if enabled)

  • Customize your experience based on past interactions

  • Track site performance and usage patterns

You can manage or disable cookies through your browser settings.

7. Data Sharing and Disclosure

We may share your information with trusted third-party service providers who help us operate our website, fulfill orders, or send communications. These partners are bound by confidentiality agreements and may not use your data for any purpose beyond what is necessary to perform their duties.

We may also disclose your information if required by law or to protect our legal rights.

8. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your data

  • Object to or restrict certain types of data processing

  • File a complaint with a data protection authority

To exercise your rights, contact us at: sales@swagoffroad.com

9. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Last updated: July 28, 2025