Clark,
We appreciate your feedback.
That being said, our policy is to respond directly to reviews that contain misleading information regarding our products. The hinges are made of 304 Stainless steel by Kentrol, an American company. These are aftermarket Jeep hood hinges that are frequently used by Jeep owners specifically because they are more robust than the OEM Hinges. They come with a lifetime warranty from Kentrol.
The tailgate plates are made of 1/8' Aluminum, not stainless steel, and they are cut out right here in Oregon. When an order is placed, the customer selects the year of their jeep, the tailgate plates are cut specifically to fit that year jeep.
In regard to the claim of lacking customer service, we have had exactly one interaction with you. You emailed us on July 7th at 2:38pm requesting a return. You did not mention your complaints regarding the product in that email. In fact, you requested the return specifically because 'you wanted a full tailgate, not just a drop down kit because your tailgate is damaged beyond repair,' (which I assume is why the aluminum panels didn't fit on your Jeep.) We responded on July 7th at 3:08pm, (half an hour later,) with return instructions and information regarding our refund policy. You never responded to that email or returned the product. I try not to assume intentions from bad reviews, but the combination of false information regarding our product and our interaction via email leads me to question if this negative review is really just because we do not offer free returns?
If you have any questions, feel free to send us an email at sales@swagoffroad.com
Thank you,
SWAG Off Road